Stardata has always maintained a heavy focus on the service and support side of our business.
In May 2007 we were chosen by Telstra Business Systems to become an accredited Telstra Business Systems Solutions and Services Partner. Our TBS partnership means our customers have access to TBS 24-hour 7-days-a-week Call Centre which can provide access to trained engineers and system specialists to answer queries or engage Stardata to perform on site fault diagnosis and restoration.
Stardata’s commitment to service can be quantified using the TBS fault statistics reports showing service performance against agreed service level agreements, Stardata consistently achieves high performance results approaching 100% satisfaction levels.
Stardata can also offer technical support for adds, moves or changes that may be occurring in your business, we can perform these changes remotely in many cases or with a visit to your site. Call us on 1300 663 885 or email service@stardata.com.au and a member of our team will be waiting to assist you.
